Frequently Asked Questions:
1. What are the available payment options?
We accept payments via PayPal and Offline (using GCash). For Offline payments, instructions will be provided in the order confirmation email. Kindly make payment within 24 hours to avoid order cancellation. Your order will be prepared and shipped once payment is received. There is no need to send proof of payment for PayPal transactions. We do not have Cash on Delivery (COD) at this time.
2. What are the available shipping methods?
Our standard shipping method is via courier which takes about 3-5 business days nationwide. Orders are processed for shipping 3 times a week on weekdays from 10am to 6pm.
3. Do you accept Returns and Exchanges?
Returns are not accepted. One exchange may be accommodated within 5 days provided that the items are unused, unwashed, undamaged, and with all tags in place. Exchange may be refused if upon inspection the returned item is not in pristine condition. Items can be exchanged for any style, size or color as long as it is available. All related courier costs will be at the buyer's expense.
4. What if we have additional questions?
We are available to answer any queries you may have via Direct Message on Instagram (@rucheswimwear) and Messenger on Facebook (Ruche Swimwear).